Refund policy
Returns & Refunds Policy – Moto Cinch UK
This policy applies to orders delivered to customers in the United Kingdom and the European Union. It does not affect your statutory rights.
1. Changed your mind? 14-day cancellation right
You can cancel your order for any reason within 14 days of the day you, or someone you nominate, receive the goods. If your order arrives in several parcels, the 14 days start from the day the last item arrives.
To cancel, tell us clearly within that period. Email us at eb@motocinch.com with your order number, or use the cancellation form below. You then have a further 14 days to send the items back.
Items should be returned unused and in their original packaging where possible. You're welcome to inspect the product as you would in a shop. If an item has been used beyond that, for example fitted to a bike and ridden, we may reduce your refund to reflect the loss in value.
2. Return costs
If you're returning an item because you've changed your mind, you pay the cost of returning it. We recommend a tracked service, because we can't refund items that don't reach us.
3. Your refund
We'll refund you within 14 days of receiving the items back, or of receiving proof that you've sent them, whichever comes first. The refund includes the original delivery charge up to the cost of our Standard delivery. If you chose Express, we don't refund the extra cost of Express.
Refunds go back to your original payment method. We don't charge any fee for this.
4. Faulty or incorrect items
If your item is faulty, damaged on arrival, or not as described, please contact us as soon as possible with your order number and photos of the problem. In these cases we'll cover the reasonable cost of the return.
- UK customers: Within 30 days of delivery, you can reject a faulty item for a full refund. After 30 days, we'll repair or replace it. If that isn't possible or doesn't fix the problem, you're entitled to a refund, which may be reduced to reflect the use you've had. Your statutory rights last up to six years.
- EU customers: You have a legal guarantee of at least two years from delivery for goods that are faulty or not as described. Under this guarantee you're entitled to a repair, a replacement, a price reduction or a refund.
Moto Cinch products also come with a lifetime warranty against defects, in addition to these rights. See our Terms of Service for details.
5. Import duties and taxes (EU orders)
As stated in our Delivery Policy, EU customers are responsible for import duties and taxes. These are paid to the carrier or customs authority, not to us, so we can't refund them. You may be able to reclaim them from your local customs authority when you return the goods.
6. Where to send returns
Please contact us before sending anything back. Returns must go to our returns address below, not to our registered office. Parcels sent to the registered office cannot be accepted.
Returns address:
[Return address]
7. Contact us
Email: eb@motocinch.com
Phone: +44 (0)7880 435282
Cancellation form
Complete and return this form only if you wish to cancel your order.
To: Moto Cinch UK Ltd, 30 Harvester Close, Hartlepool, TS25 1GD, eb@motocinch.com
I/We hereby give notice that I/We cancel my/our contract for the sale of the following goods:
Ordered on / received on:
Order number:
Name:
Address:
Signature (only if this form is sent on paper):
Date: